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Frequently Asked Questions
Orders on LeMieuxSkincare.com ship directly from the Le Mieux office in Southern California.
Orders are processed and fulfilled within 1-3 business days. For USPS, FedEx, and UPS deliveries, final delivery typically takes 2-7 business days after your order has been shipped. As soon as your order has been processed, we will send an email notification containing the carrier tracking number.
If you select USPS First Class or Priority Mail as your shipping method, you will receive your order 1-3 business days after your order has been processed and fulfilled.
Packages may take longer to arrive than expected, depending on processing times.
As soon as your order has been processed, we will send an email notification containing the carrier tracking number.
Yes, we do ship internationally. The shipping fee may vary depending on your location.
For international orders, we are unable guarantee tracking or final delivery of your order. Please note that international orders may have additional duty or customs charges added to shipping fees. For international orders and returns, we are unable to refund duty, customs or additional shipping fees.
Check your tracking details: Look for tracking information in the confirmation email or the order status page to see if there are any updates on delivery.
Verify the shipping address: Make sure the address provided is correct and complete to avoid any delivery issues.
Check with your neighbors: Sometimes packages are left with neighbors or in secure locations around your building (like a front desk or mailroom).
Contact the delivery carrier: If tracking shows it's been delivered but you haven't received it, reach out to the carrier (USPS, FedEx, UPS) to inquire further.
If you have followed these steps and not received your order, please email us at and we will further assist you.
Yes, if you're a first-time customer and have subscribed to our email list, you will automatically receive the welcome gift. Enjoy!
Sample gifts are included with all online orders.
You will be prompted at the checkout to select two options from a collection of samples available.
Please contact us at if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed or shipped.
Please check your spam and junk email folders and ensure your security settings allow you to receive emails from Le Mieux.
In the event you have not received confirmation of your order within 24 hours of placing your order, please contact us at .
We're apologize you received an incorrect package. Please contact us at and we will resolve it as soon as possible.
If an item has been damaged in transit, Le Mieux will provide you with a replacement.
Please email us at with your order details and an accompanying photo of the damaged item.
No, none of the listings on Amazon are authorized resellers of Le Mieux products. As a result, we cannot guarantee the legitimacy, authenticity, or quality of the products sold by third-party sellers on Amazon. For the best and most reliable experience, we recommend purchasing directly from our official website. When you purchase from our website, you are guaranteed that your products are sourced directly from the Le Mieux manufacturing and fulfillment center, ensuring quality, authenticity, and customer support.
At Le Mieux, we are committed to providing the best skincare solutions on the market so that you can experience healthier, more beautiful-looking skin. We are so convinced you will be amazed by your results, we provide a 30-day money-back guarantee on all products purchased directly from lemieuxskincare.com.* If for any reason you are not fully satisfied, you may return the items within 30 days of purchase for a full refund (less shipping fees).
To return your product purchased from lemieuxskincare.com:
1. Please email us at shop@lemieuxskincare.com. Please be sure to include the order number and the reason for return.
2. You will receive an email with a shipping label to be used for the return.
3. Upon receipt of the returned merchandise, please allow up to 10 business days for the return to be processed. A credit should appear on your bank statement within 2 full billing cycles.
4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.
*Please note that merchandise not purchased directly from lemieuxskincare.com is not eligible for a refund and should be returned to the original place of purchase.
If you have any questions about our return policy, please contact us at shop@lemieuxskincare.com and we will be happy to assist you.
Please note that we do not offer exchanges for purchased items. If you have any concerns or questions about your purchase, please reach out to our customer service team for assistance.
We recommend you keep your products in a cool, dry place away from direct sunlight. Keep out of reach of children.
Always confirm contraindicated ingredients with your physician. Le Mieux recommends avoiding products that contain Salicylic Acid and Retinol during pregnancy and breastfeeding. This lists products that contain the stated ingredients and lists them in alphabetical order:
RETINOL
Retinol Serum (Retinol)
RETINYL PALMITATE
not contraindicated to pregnancy or breast feeding
- Collagen Peptide Serum
SALICYLIC ACID
contains 2% Salicylic Acid maximum
- A&E Corrector
- Beta Acid
- Exfoliating Cleansing Gel
- Skin Clarifying Pad
Irritation can sometimes occur unexpectedly, even with products that have been used successfully for years.
If irritation occurs, discontinue use and rinse thoroughly with water.
For persistent or severe reactions, itβs important to consult with a dermatologist or healthcare provider.
Please call us at 888.327.8188 and we will happily try our best to connect you with a licensed Le Mieux esthetician in your area.
The general guideline for skin care product shelf life is typically 12-24 months. Once the product has been opened for consistent usage, consumers are recommended to comply with storage guidelines, use single-use applicators for product jars, and securely replace product caps and lids after use to avoid contamination.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Union Pay
- Paypal
- Apple Pay
- Google Pay
- Venmo
- Afterpay
Yes, your payment is secure on . We use industry-standard encryption technology (SSL) to protect your personal and payment information. Our website host partners with trusted payment gateways that ensure secure transactions, so you can shop with confidence knowing your data is protected.
Additionally, we do not store your credit card information, and all payments are processed through secure, reliable systems. If you have any concerns or questions about the payment process, feel free to contact us at
If you experiencing issues at checkout, please contact us at with specific details about the technical difficulties you are experiencing.
For wholesale inquiries, please visit .
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